Happy Melbourne Customer Writes About Our Services

8/24/2017 (Permalink)

LETTER OF APPRECIATION

On Saturday, August 5th, 2017, we awoke at 5:00 A.M. to water running out of a broken pipe below the sink. We turned off the water and began running a wet-vac to remove what we could of the water. SERVPRO of South Brevard was contacted to take care of the job around 7:30 A.M.

Around 8:30 A.M. Alex Joseph and Shawn arrived, assessed the problem, and began applying necessary corrective measures. This included measurements of affected areas, checking moisture in locations that I would not have checked, placing fans and dehumidifiers, changing fan locations, removing fans and dehumidifiers from areas that were dry. This continued until Tuesday, August 8th, 2017.

Alex and Shawn showed dedication above and beyond "normal" employees, in that they were available and ready to tackle a long job on the weekend on short notice.

Alex showed superior management skills in ensuring the teams time was used to ensure the maximum amount of work done, in the minimum time necessary to accomplish the task at hand. At all points of the job, Alex kept me informed, not only of the progress, but also the projected time needed to complete each phase of the job.

Alex's knowledge and expertise showed in his professionalism and mannerism as the team worked on the job. His general timeline was accurate as well.

Job well done!

Yours Truly,

Ricky C. 
Satisfied Customer of Melbourne, FL